?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=Zaelani%2C+Gina+Sintia&rft.aulast=Zaelani&rft.aufirst=Gina+Sintia&rft.degree=Skripsi&rft.title=Analisis+Kualitas+Pelayanan+Terhadap+Kepuasan+Pelanggan+pada+Hotel+Salak+The+Heritage&rft.inst=Universitas+Pakuan&rft.tpages=172&rft.date=24+January+2018