…
comment: The repository administrator has not yet configured an RDF license.
primary topic: Correlation Between Employee Competence And Employee Performance at PT Bank Mega, Tbk Call Center Regular Credit Card”.

Correlation Between Employee Competence And Employee Performance at PT Bank Mega, Tbk Call Center Regular Credit Card”.
type: Thesis
type: Article
abstract: Dewi Siti Kartini 021115719. Faculty of Economics. Management Major. Human Resource Management as Concentration. With the title “Correlation Between Employee Competence And Employee Performance at PT Bank Mega, Tbk Call Center Regular Credit Card”. Under the Guidance of the Chairman of the Supervising Commission, Hari Muharam and Nancy Yusnita, 2017. The Purpose of a Call Center Employee is to receive and respond to all of incoming calls by providing them with information, selling the products and solving the problems on all card holders for financial cardholders or non financial cardholders, request to improve cardholders satisfaction and to minimize card closure. The Competence of Call Center employee become an important thing in the implementation of Mega Bank Services function to it is Card holders. This Study aims to (1) Analyzing the Competencies possessed by Call Center Employee (2) Analyzing the Performance of Call Center Employee and (3) Analyzing relationship between the Competency and the Performance of Employee. The data that are collected in this study are including Primary and Secondary data. Primary Data are collected from call center employee by spreading questionare to employee, while Secondary Data are statistical data research that are the result from Customer Centric Organization and data from the company. The minimum sample size based on Slovin and the sampling were done by taking simple random sampling. Using analysis tools in the form of correlation coefficient analysis to determine the relationship between competence and performance of Mega Bank Call Center. The correlation test is done with SPSS 20 software. Based on the result of the studies can be seen that the results of product moment correlation coefficient analysis is r = 0.451 it means the relationship of employee competency with employee performance on call center employee have a medium level of relationship. The result of coefficient determination CD = 20,34%, it is mean that compet…
date: 2018-04-21
status: published
author list: authors
type: EPrint
type: ThesisEPrint
is part of: repository
has document: Correlation Between Employee Competence And Employee Performance at PT Bank Mega, Tbk Call Center Regular Credit Card”. (Text)
has document: Correlation Between Employee Competence And Employee Performance at PT Bank Mega, Tbk Call Center Regular Credit Card”. (Other)
subject: Manajemen sumber daya manusia
subject: Manajemen

Correlation Between Employee Competence And Employee Performance at PT Bank Mega, Tbk Call Center Regular Credit Card”. (Text)
type: Document
has file: Skripsi (Dewi Siti Kartini 021115719).pdf
has part: Skripsi (Dewi Siti Kartini 021115719).pdf

Universitas Pakuan
type: Organization

Program Studi Manajemen, Universitas Pakuan
type: Organization

Hari Muharam
type: Person
given name: Hari
family name: Muharam

Nancy Yusnita
type: Person
given name: Nancy
family name: Yusnita

Dewi Siti Kartini
type: Person
given name: Dewi Siti
family name: Kartini

Fakultas Ekonomi dan Bisnis
type: Organization

Program Studi Manajemen
type: Organization

Correlation Between Employee Competence And Employee Performance at PT Bank Mega, Tbk Call Center Regular Credit Card”. (Other)
type: Document
is version of: Correlation Between Employee Competence And Employee Performance at PT Bank Mega, Tbk Call Center Regular Credit Card”. (Text)
is volatile version of: Correlation Between Employee Competence And Employee Performance at PT Bank Mega, Tbk Call Center Regular Credit Card”. (Text)
is index codes version of: Correlation Between Employee Competence And Employee Performance at PT Bank Mega, Tbk Call Center Regular Credit Card”. (Text)
has file: indexcodes.txt
has part: indexcodes.txt

HTML Summary of #4868 Correlation Between Employee Competence And Employee Performance at PT Bank Mega, Tbk Call Center Regular Credit Card”.
format: text/html
primary topic: Correlation Between Employee Competence And Employee Performance at PT Bank Mega, Tbk Call Center Regular Credit Card”.

Manajemen sumber daya manusia
type: Concept

Manajemen
type: Concept