<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "Correlation Between\r\nEmployee Competence And Employee Performance at PT Bank Mega, Tbk Call\r\nCenter Regular Credit Card”."^^ . "Dewi Siti Kartini 021115719. Faculty of Economics. Management Major. Human\r\nResource Management as Concentration. With the title “Correlation Between\r\nEmployee Competence And Employee Performance at PT Bank Mega, Tbk Call\r\nCenter Regular Credit Card”. Under the Guidance of the Chairman of the\r\nSupervising Commission, Hari Muharam and Nancy Yusnita, 2017.\r\nThe Purpose of a Call Center Employee is to receive and respond to all of incoming\r\ncalls by providing them with information, selling the products and solving the\r\nproblems on all card holders for financial cardholders or non financial cardholders,\r\nrequest to improve cardholders satisfaction and to minimize card closure. The\r\nCompetence of Call Center employee become an important thing in the\r\nimplementation of Mega Bank Services function to it is Card holders.\r\nThis Study aims to (1) Analyzing the Competencies possessed by Call Center\r\nEmployee (2) Analyzing the Performance of Call Center Employee and (3) Analyzing\r\nrelationship between the Competency and the Performance of Employee.\r\nThe data that are collected in this study are including Primary and Secondary data.\r\nPrimary Data are collected from call center employee by spreading questionare to\r\nemployee, while Secondary Data are statistical data research that are the result from\r\nCustomer Centric Organization and data from the company. The minimum sample\r\nsize based on Slovin and the sampling were done by taking simple random sampling.\r\nUsing analysis tools in the form of correlation coefficient analysis to determine the\r\nrelationship between competence and performance of Mega Bank Call Center. The\r\ncorrelation test is done with SPSS 20 software.\r\nBased on the result of the studies can be seen that the results of product moment\r\ncorrelation coefficient analysis is r = 0.451 it means the relationship of employee\r\ncompetency with employee performance on call center employee have a medium\r\nlevel of relationship. The result of coefficient determination CD = 20,34%, it is mean\r\nthat competence is giving low contribution to employee performance and the result\r\nof hypothesis test of correlation coefficient is showing t count < t table that value\r\n(1,676 < 3,537). Which means that there is a positive relationship between employee\r\ncompetence and employee performance at PT Bank Mega, Tbk.\r\nKey Word : Employee Competency, Employee Performance"^^ . "2018-04-21" . . . "Universitas Pakuan"^^ . . . "Program Studi Manajemen, Universitas Pakuan"^^ . . . . . . . . . . . . . . . . . . "Nancy"^^ . "Yusnita"^^ . "Nancy Yusnita"^^ . . "Dewi Siti"^^ . "Kartini"^^ . "Dewi Siti Kartini"^^ . . "Hari"^^ . "Muharam"^^ . "Hari Muharam"^^ . . "Universitas Pakuan"^^ . . . "Fakultas Ekonomi dan Bisnis"^^ . . . "Program Studi Manajemen"^^ . . . . . . . "Correlation Between\r\nEmployee Competence And Employee Performance at PT Bank Mega, Tbk Call\r\nCenter Regular Credit Card”. (Text)"^^ . . . "Skripsi (Dewi Siti Kartini 021115719).pdf"^^ . . . "Correlation Between\r\nEmployee Competence And Employee Performance at PT Bank Mega, Tbk Call\r\nCenter Regular Credit Card”. (Other)"^^ . . . . . . "indexcodes.txt"^^ . . "HTML Summary of #4868 \n\nCorrelation Between \nEmployee Competence And Employee Performance at PT Bank Mega, Tbk Call \nCenter Regular Credit Card”.\n\n" . "text/html" . . . "Manajemen sumber daya manusia" . . . "Manajemen" . .