?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=Rofiyanti&rft.au=Rofiyanti%2C+Shinta+Maulina&rft.aufirst=Shinta+Maulina&rft.tpages=111&rft.inst=Universitas+Pakuan&rft.degree=Skripsi&rft.date=29+March+2018&rft.title=Pengaruh+Kualitas+Pelayanan+Terhadap+Kepuasan+Pelanggan+Pada+Percetakan+Oke+Print+Cabang+Cibinong.