?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=Yuliana&rft.aufirst=Lola&rft.au=Yuliana%2C+Lola&rft.degree=Skripsi&rft.tpages=141&rft.title=PENGARUH+KUALITAS+PELAYANAN+TERHADAP+KEPUASAN+PELANGGAN+DI+GIANT+HYPERMARKET+JONGGOL+METLAND&rft.inst=Universitas+Pakuan&rft.date=24+July+2018