?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=Merdiana&rft.au=Merdiana%2C+Mery&rft.aufirst=Mery&rft.tpages=89&rft.title=Analisis+Kualitas+Pelayanan+Terhadap+Kepuasan+Konsumen+Pada+Hotel+Grand+Orri+Citeureup%2C&rft.degree=Skripsi&rft.date=23+October+2018&rft.inst=Universitas+Pakuan