?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aufirst=Feriza+Yosvida&rft.aulast=Cecilia&rft.au=Cecilia%2C+Feriza+Yosvida&rft.inst=Fakultas+Ilmu+Sosial+dan+Ilmu+Budaya&rft.title=Persepsi+Pelanggan+terhadap+Penerapan+Customer+Relationship+Management+(CRM)+di+Perumda+Tirta+Pakuan+Kota+Bogor&rft.date=3+June+2020&rft.degree=Skripsi