eprintid: 80
rev_number: 8
eprint_status: archive
userid: 50
dir: disk0/00/00/00/80
datestamp: 2022-08-24 03:43:38
lastmod: 2022-08-24 03:43:38
status_changed: 2022-08-24 03:43:38
type: thesis
metadata_visibility: show
creators_name: Rismurdiyati, Rismurdiyati
creators_name: Hardhienata, Soewarto
creators_name: Retnowati, Rita
creators_NPM: 073114035
creators_NPM: 0413125802
creators_NPM: 0422056401
contributors_type: http://www.loc.gov/loc.terms/relators/THS
contributors_type: http://www.loc.gov/loc.terms/relators/THS
contributors_name: Hardhienata, Soewarto
contributors_name: Retnowati, Rita
contributors_NIDN: 0413125802
contributors_NIDN: 0422056401
corp_creators: Universitas Pakuan
corp_creators: Sekolah Pascasarjana
corp_creators: Manajemen Pendidikan S3
title: Peningkatan Kualitas Layanan melalui Penguatan Kepemimpinan Melayani, Efikasi Diri dan Kepuasan Kerja (Penelitian Menggunakan Sequential Explanatory Methods pada Guru SMP Negeri di Wilayah Kota Administrasi Jakarta Utara)
ispublished: unpub
divisions: Pro_MP
full_text_status: public
abstract: eachers' service quality is an important factor that contribute significantly to educational success. Poor teachers' service quality tend to decline learning process effectiveness and it will impact the output quality of education. It means that there is a discrepancy between "das sein" and "das sollen" therefore the service quality problem is interesting to study. The aims of this research was to find several efforts to improve teachers' service quality by researching variables that assume have a relationship, which are servant leadership, self-efficacy and work satisfaction. This study uses sequential explanatory design to testing the relationship between servant leadership, self-efficacy and work satisfaction and service quality. Based on these findings, the SITOREM analysis will use to make recommendations and determine the order of priorities for improvements that need to be made. The population was 1097 public junior high school teachers at North Jakarta. The samples are 294 teachers, taken by proportional random sampling and Slovin formula. Data from the results of this study were analyzed using the SITOREM Method to make recommendations and determine the order of priorities for improvements that need to be made. The result shows that there is positive relationship between servant leadership with service quality (ry I =0,3775); there is positive relationship between Self-efficacy with service quality with (ry2 = 0.4663,p
date: 2019
date_type: completed
institution: Universitas Pakuan
department: Manajemen Pendidikan S3
thesis_type: Disertasi
thesis_name: Doktor
citation:   Rismurdiyati, Rismurdiyati and Hardhienata, Soewarto and Retnowati, Rita  (2019) Peningkatan Kualitas Layanan melalui Penguatan Kepemimpinan Melayani, Efikasi Diri dan Kepuasan Kerja (Penelitian Menggunakan Sequential Explanatory Methods pada Guru SMP Negeri di Wilayah Kota Administrasi Jakarta Utara).  disertasi thesis, Universitas Pakuan.   
document_url: http://eprints.unpak.ac.id/80/1/1.pdf
document_url: http://eprints.unpak.ac.id/80/2/2.pdf
document_url: http://eprints.unpak.ac.id/80/3/3.pdf