?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aufirst=Reza&rft.au=Suriansha%2C+Reza&rft.aulast=Suriansha&rft.inst=Univ.+Pakuan&rft.date=2024&rft.title=Optimalisasi+Customer+Experince+dan+Costomer+Retention+dalam+Retail+Modern%3A+Peran+Strategi+Omnichannel+Marketing%2C+Service+Quality+dan+Relationship+Quality+pada+Ramayana+Department+Store&rft.degree=disertasi