?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=Zahra&rft.au=Zahra%2C+Fatimah+Az&rft.aufirst=Fatimah+Az&rft.degree=Skripsi&rft.tpages=131&rft.title=Pengukuran+Kualitas+Pelayanan+pada+Kobi+Education+menggunakan+Electronic+Service+Quality+dan+Importance+Performance+Analysis&rft.date=29+November+2024&rft.inst=Universitas+Pakuan